• ARE PRICES THE SAME ON THE ONLINE STORE AND AT OUR LOCAL STORE'S?

Yes, but if there are any discrepancies between the prices that appear on the website and those marked on garment tags, the correct price is always the one on the tag.

• WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?

If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website

• WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we made every effort that your screen’s display of any color will accurately reflect the color of the product on delivery.

• IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST ASHAR STORES ITEMS AND OFFERS?

Yes, you just have to subscribe to the ASHAR STORES newsletter by filling in your email ID, and you will receive information about the latest ASHAR STORES items, articles and events.

• CAN I UNSUBSCRIBE TO THE ASHAR STORES NEWSLETTER?

You can easily cancel your subscription by clicking on the "newsletter" menu and select "Unsubscribe".

• HOW CAN I RECOVER A FORGOTTEN PASSWORD?

If you have forgotten your password, you can recover it from "Login - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.

• HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Care Service department at +92 334 823 1515.

• CAN I FIND OUT THE STATUS OF MY ORDER? 

Yes. Go to the orders placed section in my account and you will see the real-time status of your order.In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.

• WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?

ASHAR STORES only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Care Service department at +92 334 823 1515, sharing the images of the defective article along with your order number at customercare@ashar-tex.com .If you were to, accidentally, receive an item that you did not order, please contact our customer service.

• IS MY PERSONAL INFORMATION CONFIDENTIAL?

Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

• HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?

You can share your queries or comments by calling Customer Care Service department at +92 334 823 1515 or by contacting us through e-mail at customercare@ashar-tex.com .

• DO I HAVE TO REGISTER TO MAKE AN ONLINE PURCHASE?

You can make an online purchase as a guest, without having to create a user account in the online store. This purchasing option is also available on our Mobile App and Website.
At ASHAR STORES we recommend having a user account, as it will make shopping easier by saving an address book and your payment details. You also have a record of orders, returns and invoices.

• CAN I PLACE AN ORDER BY PHONE?

Yes. You can place the order online by call / whatsapp +92334 823 1515.

• How can I update or edit my shipping/billing address details?

The first log in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. You can also update your password from there.

• How do I order online?

To purchase any product on the ASHAR STORES online shop, simply click on the item you wish to buy, select the required size/color and click 'add to cart'. You will get a pop-up that the product is added in your cart. Click the ‘proceed to checkout’ button and provide all your delivery details at the checkout page, don’t forget to provide the valid cell phone and email. After that select your desire payment option from the drop-down list and click the ‘place order’ button.

• Can I cancel my order?

Yes, you can cancel or change your order at the same time as you are still browsing and shopping, simply remove it and/or update from ‘Shopping Cart’.
But once your order has been confirmed, however, you can't change or cancel it prior to dispatch. In this instance, the order will be sent to you and then if required you will have to return it. Please refer to our Returns Policy if you require further information.

• What currency do you use?

All prices have a default display in Pakistani Rupee (PKR).

• How long will my order take to be delivered?

Shipping time within Pakistan is 3- 5 working days.

• What if I am not available at the time of order delivery?

Our courier person attempts twice to deliver a parcel at your provided address & will send sms before delivering. Kindly ensure that the valid address while placing an order. On the second failed attempt, the item will be returned to ASHAR STORES head office and you will get the email confirmation.

• What is the difference between Order ID and Tracking ID?

Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.

• Can an order be available for store pickup?

Unfortunately, we do not offer store pickups yet.

• Does the price of the order include shipping charges?

For all orders, shipping charges are mentioned separately as part of the order on the check-out page. Final amount charged will include shipping charges.

• Will free shipping apply to my?

Free delivery will be available for any order if above then amount Rs.3000.

• Are there any additional charges on exchange?

We will not charge for any exchange orders if the article(s) delivered to you was damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of sending us the article(s).

• How long will the exchange process take?

It usually takes 7-10 days to complete the online exchange process. All exchange
will as per exchange policies.

• Which articles are not exchangeable?

Shoes , Accessories & Sale articles do not qualify for exchange.

• What is my size?

The size chart and fits of the various ASHAR STORES collections vary. Each product page includes a product description and a size chart with general details.